After-Sales Service
Every DEANIC shelf is covered by a 1-year parts warranty and our 30-day return policy. Most issues are solved with a quick free part — here's how it works.
Missing or damaged wheel? We'll ship you a new one.
Our shelves arrive fully assembled, so there are no screws or parts bags to lose. The most common issue is a caster (wheel) damaged in transit or missing from the box. Email us your order number and a quick photo, and we'll ship replacement casters free of charge — usually within 1 business day.
What's covered
- Missing or transit-damaged parts: wheels/casters, latches, leveling feet, shelf panels
- Manufacturing defects within 1 year of delivery (bent frames, failed welds, faulty locks)
- Orders from deanic.com and Amazon alike — just include your order number
How to request service
- Email service@chinacleanic.com or use our contact form
- Include your order number, the product name, and 1-2 photos of the issue
- We reply within 1 business day with a solution — replacement part, replacement unit, or refund per our return policy
Tip: register your warranty
Registering takes under a minute and makes any future claim faster — we'll already have your order on file. Register your warranty here.